My WM Mobile App: Simplify Your Account Management

The My WM mobile app is designed to make managing your accounts on-the-go as seamless as possible. With just your wm.com email and password, you can quickly log in and start using the app to take control of your account management tasks.

Key Features:

Manage Payments

• Pay your bill: Easily settle your dues.
• Enroll in autopay or paperless billing: Streamline your billing process.
• View payment history: Keep track of all your transactions.
• Cancel scheduled payments: Modify or cancel payments as needed.

Keep Track of Pickups

• View pickup schedule: Stay informed about upcoming pickups.
• Report a missed pickup: Notify the service team promptly.
• Request an extra pickup: Arrange additional pickups when required.
• View estimated pickup time: Know when to expect your pickup.
• View holiday schedule and weather alerts: Stay prepared for any changes due to holidays or weather conditions.

Manage Your Service Account

• Manage/link multiple accounts: Handle multiple accounts from one place.
• Add/view payment methods: Choose how you want to pay.
• Contact customer support: Get assistance whenever you need it.
• Request a container repair: Ensure your containers are always in good condition.

Edit Your My WM Profile

• Edit profile settings: Customize your account details.
• Update your communication preferences: Choose how you want to receive information.
• Provide feedback: Help us improve our services.
• See alerts for reschedules, service delays & general info: Stay updated on important notifications.

For Roll-Off Customers Only

• Request a roll-off pickup: Schedule roll-off services easily.
• View roll-off history: Keep a record of your roll-off services.
• Copy/resubmit pickup requests: Reuse or modify previous requests.
• Request a removal or relocation: Adjust your roll-off location as needed.
• Edit or cancel a roll-off request: Modify or cancel your roll-off requests.

Need Assistance?

If you need help or have any questions, feel free to contact WM directly at mywm@wm.com. We're here to assist you with any concerns or inquiries you might have.

Remember, hazardous waste or special/profiled wastes may require validation of your profile expiration date and permit applicability. This could impact the removal of your materials within the 24-hour window.