Help 114 Application Description

The Help 114 application is designed to provide quick and efficient assistance in various emergency situations. By dialing specific numbers within the app, users can report different types of emergencies.

Emergency Reporting

• Press 114 to report incidents such as fires, explosions, and accidents requiring immediate rescue.
• Press 113 to report security breaches, robberies, and other violations.
• Press 115 to request medical assistance, especially in cases involving traffic accidents.

Users have the option to report these emergencies through phone calls, video calls, sending images, or chatting directly with the relevant authorities. Additionally, users can submit non-urgent reports with images and detailed information to the appropriate department. This feature allows users to either take photos during the reporting process or select existing images from their device's gallery.

Notifications and Updates

Subscribers will receive incident alarms, news updates, and educational content related to fire prevention, rescue operations, and crime prevention. This ensures that users stay informed about potential risks and learn essential safety skills.

SOS Feature

To ensure swift assistance in critical situations, users can configure up to three emergency contact numbers in the app settings. By clicking the SOS button, the app will automatically dial these contacts and send a message containing the user's current location.

Usage and Support

For detailed instructions on using the Help 114 app, refer to the manual page. If you need further guidance, the hotline number for support is 0978.124.114.

Encouragement to Use

The HCMC Fire and Rescue Police (114) strongly encourage residents to install and familiarize themselves with the app by conducting several trial runs. This includes making calls to the competent authorities through the app so that users are well-prepared to handle emergency situations effectively, including fires and other critical incidents, as well as understanding all the app's features.