Overview

The Safwa Cement application is a comprehensive tool designed to streamline and manage various business processes within the cement industry. The application simplifies the entire shipment scheduling cycle, making it easier for users to handle order splitting efficiently.

Key Features

Customer Registration Cycle

The customer registration process begins directly through the Safwa Cement app. Users can register new customers and complete the registration cycle by creating them within the Safwa system. This ensures a seamless onboarding experience for all new clients.

Shipment Scheduling Cycle (Order Splitting)

One of the core functionalities of the application is the shipment scheduling cycle. It allows users to navigate through quotations generated from the Configure, Price, Quote (CPQ) system. Orders can be easily split and managed within the application, streamlining the entire process.

Order Tracking Cycle

Users can track orders with different statuses such as pending, scheduled, and delivered. This feature provides real-time visibility into the current state of each order, ensuring transparency and efficient management of ongoing shipments.

Online Payment Cycle

The application supports online payment processing, enabling users to complete transactions directly within the app. This feature enhances convenience and reduces the need for manual interventions, thereby improving overall efficiency.

Service Request Cycle

Users can initiate service requests directly within the application. These requests are automatically routed to Oracle Support, ensuring that any issues or inquiries are addressed promptly and efficiently.

Dashboards and Reporting

The application includes a dashboard that displays key information such as customer details, credit status, and order summaries. Additionally, users can access various reports and are provided with hints to redirect to the customer portal for printing specific reports.

Order Assignment

Safwa Cement coordinators can assign orders to transporters directly through the application. This feature ensures that orders are allocated appropriately and efficiently, enhancing logistics management.

In summary, the Safwa Cement application offers a robust suite of tools designed to optimize and automate various business processes, making it an indispensable asset for anyone involved in the cement industry.