Overview

Splashtop SOS On-Prem is a powerful application designed to provide remote support for mobile devices from any computer (Windows, Mac, Linux, Chromebook). This app is specifically tailored for users who have Splashtop On-Prem, ensuring secure and efficient remote assistance.

Key Features

• Remote Control: Seamlessly control your mobile device from any supported computer.
• File Management: Efficiently manage files on your mobile device.
• Voice Call: Communicate directly with the remote technician via voice call.
• Screen Sharing: Real-time screen sharing allows the technician to see exactly what’s happening on your device.
• Pointer Guidance: The technician can share a remote clicking pointer to guide you through troubleshooting steps.
• Session Encryption: Sessions are secured using 256-bit AES / TLS encryption to ensure data privacy.

Compatibility and Setup

Starting with the September 2020 update, most modern devices running Android 8 and above can be controlled by enabling the accessibility service.

Quick Guide for End Users:

1. Download and Launch: Download and launch the SOS app on your mobile device.
2. Share Session ID: Share the session ID with your remote technician who has a Splashtop On-Prem account.

Quick Guide for Technicians:

1. Account Configuration: Ensure your Splashtop On-Prem account is configured with the SOS feature.
2. Remote Support: Use the Splashtop On-Prem app to remotely support the end user.

Additional Resources

• Learn More: Visit Splashtop On-Prem for detailed information.
• Follow Us: Stay connected with us on social media:
  • Facebook: http://www.facebook.com/splashtop
  • Twitter: http://twitter.com/splashtop
  • LinkedIn: https://www.linkedin.com/company/splashtop
  • YouTube: http://www.youtube.com/splashtopinc

By granting us permission to use the AccessibilityService API, you can enable remote control without needing a suitable add-on app for your device.