1823

1823, managed by the Digital Policy Office of the Government of the Hong Kong Special Administrative Region, handles enquiries, compliments and suggestions for 23 participating departments and receives complaints about any area of Hong Kong Government services.

- KEY FEATURES -

• Case submission
Submit cases with ease using user-friendly forms. You can also upload photos and videos, record a voice message and mark the case location on a map.

• Case record and replies
View your case history, check replies from the departments, follow up on cases, or inform 1823 to close cases.

• Instant answers to simple enquiries
Get instant answers from FAQs on 1823 Online through auto-search, or have simple enquiries handled instantly by Chatbot Tammy.

Privacy Statement: https://www.1823.gov.hk/en/mobile-app/privacy-policy
Personal Information Collection Statement: https://www.1823.gov.hk/en/mobile-app/pics